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Job Description

JOB DETAILS

Job Title:
Library Systems Support Specialist
Department:
Library
ID:
LIB_SytmSupp2
Title of Supervisor:
Discovery and Integrated Systems Librarian
Date Completed:
2017/04/14

JOB SUMMARY

Provides day-to-day operational management and support of integrated library system (ILS), an enterprise resource system, designed for libraries, that tracks inventory, orders, payments, and circulation. Analyzes, diagnoses, prioritizes, and resolves problems relating to library hardware and software systems; provides staff and user support; provides desktop support; performs research, assessment and troubleshooting to resolve complex integrated library systems related issues; assists in the investigation and implementation of emerging technologies; coordinates order, retrieval, manipulation, and downloading of electronic data into local systems; provides day-to-day coordination between the Libraries and ITS by working within the general standards and communications protocols set by ITS; and provides orientation and training for Library Technical Consultants. Does all work keeping the potential users of library services and the mission of the college and the libraries in mind.

ESSENTIAL JOB RESPONSIBILITIES

Responsibility % of Time
 
Provides day-to-day operational management and support
Provides day-to-day operational management and support of the integrated library system which tracks the Libraries’ collections, invoices, payments, circulation and inventory.
25 %
 
Analyzes, diagnoses, prioritizes, and resolves problems
Analyzes, diagnoses, prioritizes, and resolves problems relating to library hardware and software systems: approximately 116 desktop machines (~50 staff and ~66 public), two ILS servers, and numerous printers, scanners and other peripherals. Provides day-to-day coordination between the Libraries and ITS by working within the general standards and communications protocols set by Information Technology Services.
20 %
 
Coordinates order, retrieval, and manipulation of
Coordinates order, retrieval, and manipulation of electronic data from various vendors in numerous formats and creates complex load profiles for importing of data into local systems.
20 %
 
Ensures the integrity of the ILS database
Ensures the integrity of the ILS database and other library data stores when complex special projects are undertaken by designing relevant workflows and procedures, in collaboration with the project leads. Researches, recommends, installs and provides training for specialized equipment and software to complete projects in an efficient, accurate and timely manner.
15 %
 
Keeps up to date with library technology and cataloging
Keeps up to date with library technology and cataloging issues and shares knowledge with others in the libraries. Coordinates training and education for library staff in effective use of job-related technology.
10 %
 
Trains, supervises, and evaluates student assistants
Trains, supervises, and evaluates student assistants. Serves as library contact for approximately 15 Technical Consultants (70 hours per week); provides orientation and training for Library Technical Consultants.
10 %

GENERAL RESPONSIBILITIES

1) Maintain regular and reliable attendance.

2) Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

3) Understand and comply with the policies of the College Staff Handbook.

4) Demonstrate commitment to customer service. Establish effective relationships with internal and external customers and respond to their needs.

5) Perform duties as a team member in a manner supportive of department and College procedures, policies and goals.

6) Protect confidentiality of College information.

7) Provide leadership to others through example and sharing of knowledge/skill.

8) Communicate with others in a courteous and helpful manner.

9) May be asked to fill positions considered essential during weather emergencies or other events requiring special staffing.

10) Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

 

Yes

No

Does this job have supervisory responsibilities? (place an "x" in the appropriate box)
x
 

Place an "x" in the appropriate box

If yes, how many?

Student Staff
x
15
Non-exempt
Exempt
If "Student Staff" - Approximately how many total hours of student staff?
70 hrs/week

LEADERSHIP:

  Do Not Enter
 
Supervise/manage/direct the selection, training, development, appraisal and work assignments of personnel.

0 %

SUPERVISION RECEIVED

  Do Not Enter
 
General Direction:
receive very general guidance with respect to overall objectives; work is usually quite independent of others; operate within division or department policy guidelines using independent judgment in achieving assigned objectives.
0 %

EDUCATION

Degree/Diploma
Program of Study
Required/Preferred
Bachelors
Required
Additional Educational Requirements

EXPERIENCE

  Do Not Enter:
 
One year or more

0 %

COMPUTER OPERATIONS

  Do Not Enter:
 
Utilize complex computer operations (intermediate programming, relational databases, and operating systems) and advanced features of software packages (word-processing, spreadsheet, graphics, etc.)

0 %

CERTIFICATES, LICENSES, REGISTRATIONS

Be capable of successfully completing the courses required for Alma certification.

TRAVEL

Do Not Enter
 
Minimal overnight travel (up to 10%) by land and/or air.

0 %

ADDITIONAL INFORMATION OR QUALIFICATIONS

Must be able to work with non-English languages and/or non-roman scripts. Must be able to problem solve with machine readable files. Must be able to manage multiple electronic mail accounts and systems. Must be proficient with using the WWW for searching, purchasing, and problem solving. Ability to work with a high degree of accuracy, nominal supervision, and frequent interruptions. Familiarity with one or more programming languages. Experience communicating technical information to a wide audience. Knowledge of standard library metadata schema.

ESSENTIAL FUNCTION ANALYSIS

Accurate identification of essential and marginal functions and the time required is important for making a variety of personnel decisions, including recruitment, hiring, performance evaluation, discipline, training and accommodation. The analysis explains the components of the job by identifying who, what, why, how much, and when.

MENTAL/COGNITIVE REQUIREMENTS

 

Under 1/3

1/3 to 2/3

Over 2/3

Analyzing information or data
X
Effective communication skills (written and verbal)
X
Composing & comprehending communication materials (written and verbal)
X
Establishing effective interpersonal relationships
X
Adjusting to changes (work load, environment, department structure, etc.)
X
Using logic to define problems, collect information, establish facts, draw valid conclusions, etc.
X
Making decisions of moderate to substantial consequence
X
Performing mathematical calculations
X
Editing reports or technical materials
X
Planning and organizing (work load, schedules, events, etc.)
X
 

Under 1/3

1/3 to 2/3

Over 2/3

Handle stressful, emotional and/or frustrating situations
X
Working with numerous distractions
X
Working under a time pressure and within timelines/deadlines
X
Coordinating work with others
X
Handling multiple assignments and priorities
X
Completing work in an accurate manner
X
Concentrating - maintaining attention to details and tasks
X
Memory functions (remembering names, details and procedures)
X

PHYSICAL REQUIREMENTS

 

Under 1/3

1/3 to 2/3

Over 2/3

Stand
X
Walk
X
Sit
X
Ability to walk up or down stairs
X
Use hands to finger, handle, or feel
X
Reach with hands and arms
X
Climb or balance
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
 

Under 1/3

1/3 to 2/3

Over 2/3

Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds (with an assisted device)
More than 100 pounds (with an assisted device)

GENERAL PHYSICAL REQUIREMENTS

  Do Not Enter
 
Light physical activity performing non-strenuous daily activities.

0 %

VISION REQUIREMENTS

  Do Not Enter
 
Close vision (clear vision at 20 inches or less)

0 %

WORK ENVIRONMENT

 

Under 1/3

1/3 to 2/3

Over 2/3

Wet or humid conditions (non-weather)
Extreme cold (non-weather)
Extreme heat (non-weather)
Outdoor weather conditions
Work near moving mechanical parts
Work in high, precarious places
Air Contamination (i.e., dust, fume, smoke, toxic conditions, disagreeable odors)
Toxic or caustic chemicals
Work with explosives
Risk of electrical shock
 

Under 1/3

1/3 to 2/3

Over 2/3

Vibration (i.e. operating jackhammer, impact wrench)
Risk of radiation
Confined Spaces

ENVIRONMENTAL CONDITIONS

  Do Not Enter
 
Well-lighted, heated and/or air-conditioned indoor setting with adequate ventilation.

0 %

TYPICAL NOISE LEVEL

  Do Not Enter
 
Moderate noise (examples: business office with computers and printers, light traffic)

0 %

ADDITIONAL INFORMATION

Employee Statement of Understanding

As an employee, I will strive to uphold the mission and core values of Grinnell College. I understand that my work and my presence contribute to the teaching and learning environment. I have read and understand the job description for my position and I am able to perform the essential functions of this position as stated. I agree to comply with college policies and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law, unsafe work environment or practices, sexual harassment, discrimination, or other misconduct to a supervisor or other designated college official. I further understand that should I have a workplace injury, I will report it to my supervisor and/or the Office of Human Resources promptly.